Shipping & Delivery Policy
Last updated: October 26, 2026
Every eligible order ships free within the 48 contiguous United States, whether it goes by parcel carrier or freight truck. Here's what to expect from checkout to your door.
Shipping at a Glance
| Shipping cost | Free standard and freight shipping on eligible orders. No shipping or handling fees at checkout. |
|---|---|
| Where we ship | 48 contiguous U.S. states, to a physical street address |
| Where we don't ship | Alaska, Hawaii, U.S. territories, international addresses, PO Boxes, APO/FPO/DPO military addresses |
| Order cutoff | 4:00 PM Eastern, Monday–Friday. Later orders start processing the next business day. |
| Parcel delivery | About 3–7 business days total |
| Freight delivery | About 5–18 business days total (large batteries, kits and palletized items) |
| Pre-orders | Ship on the timeline shown on the product page |
| Tracking | Emailed when your order ships. Allow 24–48 hours for updates. |
| Damage or missing package | Damage: tell us within 48 hours of delivery. Missing "delivered" package: tell us within 7 days. |
1. Delivery Times
How your order ships depends on its size and weight. We choose the right method for each product, at no extra cost to you.
| Parcel (UPS, FedEx, USPS) | Freight (truck, usually on a pallet) | |
|---|---|---|
| Handling time | 1–2 business days | 2–3 business days |
| Transit time | 2–5 business days | 3–15 business days |
| Total estimate | 3–7 business days | About 5–18 business days |
| Delivery | Left at your door per carrier practice | Carrier may call to schedule a delivery appointment |
Business days are Monday through Friday, excluding U.S. federal holidays. Handling starts once your order is processed. Some items ship directly from the manufacturer's warehouse, so orders with more than one item may arrive in separate shipments.
Pre-order items ship on the timeline shown on the product page. You can cancel a pre-order for a full refund any time before it ships.
All delivery times are estimates, not guarantees.
2. Freight Delivery: What to Know
- Freight needs a physical street address that a freight truck can reach.
- The carrier may contact you, using the phone number and email on your order, to set a delivery appointment. Please make sure they're correct.
- Freight is usually delivered on a pallet. Plan for help or equipment to move heavy items like batteries once they arrive.
- Inspect the shipment before you sign. If you see damage or missing pieces, write it on the delivery receipt and take photos.
3. Where We Ship
We currently ship only to the 48 contiguous United States, and every order needs a valid physical street address. We can't ship to Alaska, Hawaii, U.S. territories, international addresses, PO Boxes, or APO/FPO/DPO military addresses.
Some products have extra restrictions from the manufacturer or carrier because of their size or weight. If one applies to your order, we'll let you know before it ships.
4. Tracking Your Order
When your order ships, we'll email you the tracking information. Parcel orders can be tracked on the carrier's website. Freight orders come with a freight tracking number or shipment reference, and the carrier may contact you directly. Please allow 24–48 hours after shipment for tracking to start updating.
5. Delays
Weather, natural disasters, holiday volume, carrier or warehouse delays, freight scheduling, or incorrect shipping details can all slow a delivery. If your order seems delayed, contact us and we'll track it down for you.
6. Damaged or Missing Shipments
- Damaged on arrival: contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or refund at no cost to you.
- Marked "Delivered" but not received: contact us within 7 days and we'll help locate the package or file a claim with the carrier.
7. Refused or Undeliverable Orders
Please double-check your address at checkout. If a shipment is refused or returned to us because of an incorrect or undeliverable address, the terms in our Return & Refund Policy apply, including a restocking fee of up to 20% and shipping costs both ways.
8. Returns
Please email us before sending anything back. We'll give you a return authorization, the correct warehouse address and packing instructions. Don't send returns to our Goose Creek office. See our Return & Refund Policy for full details.
This policy is part of our Terms of Use.
Questions About Shipping?
We're happy to help with delivery times, freight or anything else.
📞 Call 833-664-7433 📧 Email UsHomestead Supply Online LLC · 104 Berkeley Square Lane, #1028, Goose Creek, SC 29445