Order Confirmation & Cancellation Policy

At Homestead Supply Online, we work to process orders as quickly as possible so your purchase can move into fulfillment and shipping without unnecessary delays. Because many orders begin processing shortly after they are placed, order cancellations cannot be guaranteed.

1. Order Confirmation

After you place an order with Homestead Supply Online, you will receive an order confirmation at the email address provided during checkout.

Your order confirmation indicates that we have received your order. Once received, your order may begin processing for fulfillment.

Please carefully review your order confirmation, including:

• Products ordered
• Quantities
• Shipping address
• Billing information
• Contact information

If you notice an error or need to request a change or cancellation, please contact us as soon as possible.

2. Order Processing

Orders may begin processing shortly after they are submitted.

For products shipped by standard parcel carrier, our normal handling time is 1–2 business days.

Orders placed before our 4:00 PM EST cutoff, Monday through Friday, may begin processing the same business day. Orders placed after 4:00 PM EST generally begin processing the following business day.

Certain large, heavy, oversized, or palletized products require freight shipping. Freight orders generally have a handling time of 2–3 business days after the order has been successfully processed.

Business days are Monday through Friday and exclude Saturdays, Sundays, and U.S. Federal Holidays.

Please note that a stated handling period is the estimated amount of time before shipment and does not represent a guaranteed cancellation window. An order may enter fulfillment before the end of its stated handling period.

3. Cancellation Requests

If you need to cancel an order, please contact us as soon as possible after placing your order.

You may request a cancellation by contacting:

Email: info@homesteadsupplyonline.com
Phone: (833) 664-7433
Customer Service Hours: 9:00 AM–6:00 PM EST

Please provide your order number and the name associated with the order.

We will make a reasonable effort to accommodate cancellation requests. However, submitting a cancellation request does not guarantee that the order can be canceled.

Because orders are processed quickly, your order may already have been submitted for fulfillment, prepared for shipment, assigned to a warehouse or fulfillment partner, or entered the shipping process by the time we receive or process your cancellation request.

A cancellation is not considered confirmed until Homestead Supply Online has provided confirmation that the order was successfully canceled.

4. When an Order Can No Longer Be Canceled

Orders cannot be canceled once they have entered the shipping process.

This may include orders that have already:

• Entered final warehouse fulfillment or shipment preparation
• Been packaged or prepared for carrier pickup
• Been transferred or tendered to a parcel or freight carrier
• Received shipping documentation or tracking information
• Otherwise progressed to a stage where shipment can no longer reasonably be stopped

If your order has reached one of these stages, we may be unable to approve the cancellation request even if the carrier has not yet delivered the order.

If we are able to cancel your order successfully, we will notify you.

5. Cancellations Requested After Shipment

Once an order has entered the shipping process, it can no longer be canceled.

If you request cancellation after the order has shipped, please do not refuse the shipment unless instructed to do so by Homestead Supply Online.

If a cancellation is requested after shipment and the shipment is subsequently refused by the customer, the order will be treated as a refused shipment and will be subject to the terms described below.

Refused Shipments

If a shipment is refused by the customer upon delivery, a 15% processing fee will be deducted from the refund.

The customer is also responsible for all actual shipping and freight charges incurred for both the outbound and return transit.

These charges may be deducted from the amount otherwise eligible for refund.

This policy applies to parcel shipments as well as large, oversized, and freight shipments.

6. Incorrect or Undeliverable Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

If a package or freight shipment is returned to us because of an incorrect, incomplete, or undeliverable address provided at checkout, a 15% processing fee will be deducted from the refund.

The customer is also responsible for all actual shipping and freight charges for both the outbound and return transit.

Please carefully review your shipping information before submitting your order and contact us immediately if you discover an error.

7. Restocking and Processing Fees

Our applicable fee policies are as follows:

Standard Returns: We do not charge a restocking fee for items returned within 30 days in their original condition, subject to the eligibility requirements and other terms of our Return & Refund Policy.

Refused or Undeliverable Shipments: If a shipment is refused by the customer upon delivery, or if a package is returned to us due to an incorrect or undeliverable address provided at checkout, a 15% processing fee will be deducted from the refund. The customer is also responsible for all actual shipping and freight charges for both the outbound and return transit.

Cancellations: Orders cannot be canceled once they have entered the shipping process. If a cancellation is requested after shipment and the shipment is refused, it will be treated as a refused shipment and subject to the 15% processing fee, as well as the actual outbound and return shipping or freight charges.

8. Address Changes and Order Modifications

Requests to change a shipping address, product, quantity, or other order information should be submitted as soon as possible after the order is placed.

We will make a reasonable effort to accommodate requested changes, but order modifications cannot be guaranteed once processing has begun.

Customers are responsible for reviewing and providing accurate shipping and contact information at checkout.

If you discover an error in your shipping information, contact us immediately.

9. Shipping & Delivery

Shipping and delivery times vary depending on the product and shipping method.

Standard parcel orders generally have:

Handling Time: 1–2 business days
Transit Time: 2–5 business days
Estimated Total Delivery Time: 3–7 business days

Freight orders generally have:

Handling Time: 2–3 business days
Estimated Transit Time: 3–15 business days
Estimated Total Delivery Time: Approximately 5–18 business days

Delivery timeframes are estimates and are not guaranteed. Please refer to our Shipping & Delivery Policy for complete shipping information, restrictions, freight delivery requirements, and estimated delivery timelines.

10. Returns After Delivery

Cancellation and return requests are different.

A cancellation is a request to stop an order before it has progressed too far into fulfillment or shipment.

A return occurs after an order has shipped or been delivered and is subject to the terms and eligibility requirements of our Return & Refund Policy.

For eligible standard returns made within 30 days in their original condition, we do not charge a restocking fee.

If your cancellation request cannot be completed because the order has already entered the shipping process, this does not automatically mean the product is ineligible for return. Please accept delivery and contact us regarding return eligibility rather than refusing the shipment unless we specifically instruct you otherwise.

Return eligibility, return shipping responsibilities, refund timing, exclusions, and other conditions are governed by our Return & Refund Policy.

11. Important Cancellation Summary

Because we process orders quickly:

• Contact us immediately if you need to request a cancellation.
• Cancellation requests are not guaranteed.
• Your order may begin processing shortly after it is placed.
• Orders cannot be canceled once they have entered the shipping process.
• Do not refuse delivery unless instructed by Homestead Supply Online.
• Refused shipments are subject to a 15% processing fee.
• Customers are responsible for actual outbound and return shipping or freight costs on refused shipments.
• Eligible standard returns within 30 days in their original condition do not have a restocking fee.
• A cancellation is only confirmed after Homestead Supply Online confirms that it was successfully canceled.

12. Contact Us

For questions about an existing order, cancellation request, order modification, shipping, or delivery, please contact us:

Homestead Supply Online
104 Berkeley Square Lane
#1028
Goose Creek, SC 29445

Phone: (833) 664-7433
Email: info@homesteadsupplyonline.com
Customer Service Hours: 9:00 AM–6:00 PM EST

For the fastest assistance with an existing order, please include your order number when contacting us.