Return & Refund Policy

Last updated: October 26, 2026

We want you to be happy with your order. This page explains exactly how returns, refunds and fees work, so there are no surprises.

Returns at a Glance

1. Return Window

Contact us within 30 days of delivery to request a return. Once we issue your Return Merchandise Authorization (RMA), please ship the item within 14 days.

RUiXU products ship directly from the manufacturer and have a shorter window: request your return within 10 days of delivery.

2. Return Condition

To be accepted, returned items must be:

• Unused and uninstalled. Opening the box to inspect the item is fine. Batteries that have been installed, connected to a vehicle or system, or put into use cannot be returned.
• Complete, with all included parts, cables, chargers, hardware and manuals.
• In the original packaging. Lithium batteries must ship back in their original packaging so they can travel safely and legally.

Items that arrive used, damaged by the customer, or missing parts may be refused, or the refund may be reduced to cover the missing or damaged parts. We'll contact you before making any deduction.

3. Restocking Fee (Change-of-Mind Returns)

A restocking fee of up to 20% of the item price applies to change-of-mind returns, including when you order the wrong product or a kit that doesn't fit your cart or system. The exact fee depends on the manufacturer and the item's condition, and we'll tell you the amount when we issue your RMA, before you ship anything back.

There is no restocking fee when an item arrives damaged or defective, or when we sent the wrong item.

4. Return Shipping

• Change of mind: you pay return shipping. Large items and lithium batteries usually return by ground freight or a carrier approved for batteries. If you'd like, we can arrange the return pickup and deduct its cost from your refund.
• Damaged, defective or wrong item: we provide a prepaid return label or freight pickup at no cost to you.

Please don't send returns to our office in Goose Creek, SC. We can't accept them there. We'll give you the correct return address and any battery packing instructions with your RMA.

5. Damaged in Shipping

Please inspect your delivery before signing for it. For freight deliveries, write any visible damage on the delivery receipt. Then contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you.

6. Defective Items & Warranty

If an item is defective when it arrives, or fails within 30 days of delivery, contact us and we'll replace or refund it. After 30 days, the manufacturer's warranty applies. Warranty repairs and replacements are handled by the manufacturer, and we're happy to help you start your claim.

7. Refunds

• We inspect every return and process approved refunds within 7 days of receiving the item.
• Refunds go to your original payment method. Most banks post them within 5–10 business days.
• Your refund is the item price, minus any restocking fee and the cost of a return pickup if we arranged one for you. We'll email you when your refund is issued.

8. Exchanges

We exchange items only when they arrive damaged or defective. For any other change, return the item under this policy and place a new order.

9. Cancellations & Pre-Orders

• You can cancel at no charge any time before your order ships.
• Pre-orders can be canceled for a full refund any time before they ship.
• Once an order has shipped, it can't be canceled. Please follow the return process instead. A request to cancel an order that has already shipped, or refusing delivery, is treated as a refused shipment (see below).

10. Refused or Undeliverable Shipments

If you refuse a delivery, cancel after your order ships, or a package comes back to us because of an incorrect or undeliverable address entered at checkout, we'll refund your order minus a restocking fee of up to 20% and the actual shipping and freight costs both ways.

11. Items That Can't Be Returned

• Batteries that have been installed, connected or used
• Special-order and non-stock items, which are final sale (we'll tell you before you order if an item is special order)
• Opened DVDs, CDs and cartography or mapping data cards, unless defective

12. How to Start a Return

1. Email info@homesteadsupplyonline.com with your order number, the item you're returning and the reason. Add photos if it's damaged or defective.
2. We'll reply with your RMA number, the return address, any restocking fee, and packing instructions.
3. Pack the item in its original packaging, include your RMA number, and ship it within 14 days.